Booking Terms & Conditions

Daylesford Country Retreats acts as the booking and management agent for the owners of the properties listed on our website, and as merchant of record for payment processing on the owner's behalf. The contract for your stay is formed between you (the lead guest, on behalf of all guests in your party) and the property owner, with Daylesford Country Retreats acting on the owner's behalf.

The property owner is the principal and is responsible for the property — including its condition, presentation, compliance with applicable laws, and the provision of accommodation as described in the listing.

Daylesford Country Retreats's liability is limited to its role as agent and to its own acts or omissions. Except where liability can't be excluded by law, Daylesford Country Retreats is not liable for the acts or omissions of property owners.

• The person making the booking (the "lead guest") must be at least 18 years of age and must be staying at the property for the duration of the reservation.
• The lead guest is responsible for the conduct of all guests and visitors at the property, and for ensuring everyone complies with these terms and the property's house rules.
• The total number of guests must not exceed the maximum occupancy stated on the listing. Children and infants are included in this count unless otherwise specified.
• All guests must be disclosed at the time of booking. Hosting additional guests not on the reservation is not permitted without prior written approval.
• Daylesford Country Retreats reserves the right to refuse or cancel a confirmed booking where information provided is incomplete, inaccurate, or where we have reasonable grounds to believe the booking doesn't align with these terms.

• A valid credit card and $1 non-refundable deposit is charged at the time of booking to secure the reservation.
• The full reservation amount is automatically charged 30 days prior to the check-in date.
• For bookings made within 30 days of check-in, the full amount is charged at the time of booking.
• If payment fails on the scheduled charge date, we'll contact you to resolve the issue. If we can't process payment within 48 hours, the booking may be cancelled and the cancellation policy below will apply.
• All prices are in Australian Dollars (AUD) and include GST where applicable.
• We reserve the right to correct pricing errors. If a clear error occurs, we'll contact you to confirm the corrected price or cancel with a full refund.

Accepted payment methods

We accept Visa and Mastercard (1.9% surcharge) and American Express (3.7% surcharge). Bank transfer is also accepted.

A pre-authorisation may apply to selected properties. Where it applies, the amount will be displayed on the property listing before you book. A pre-authorisation is a temporary hold on your payment method — no funds are debited from your account.

Details of the pre-authorisation process, including timing and duration, will be provided in your booking confirmation.

The pre-authorisation may be claimed against in the event of damage, excessive cleaning, missing items or breach of these terms. If no claim is made, the hold expires automatically. Any claim exceeding the pre-authorisation amount will be managed in line with the damage provisions in the Hometime Guest Terms & Conditions.

• A non-refundable deposit of $1 is charged at the time of booking. Any remaining payments will be fully refunded if the booking is canceled more than 30 days prior to the check-in date.
• Cancellations made within 30 days of check-in are non-refundable.
• If you check in and choose to leave early, no refund is issued for nights not stayed.
• No-shows are treated as cancellations within the non-refundable window and are non-refundable.
• Date changes are treated as a cancellation and rebooking, subject to the policy above. Any change is at Daylesford Country Retreats's discretion and subject to availability.

We strongly recommend taking out comprehensive travel insurance to cover unforeseen circumstances, including illness, travel disruption and changes to plans.

Check-in is from 3:00 PM and check-out is by 10:00 AM, unless otherwise stated in your arrival email. Early check-in and late check-out are not available.

Arrival information, including access instructions, will be sent approximately five days before check-in.

A call-out fee of $50 applies for lockouts requiring assistance after 7:00 PM.

Daylesford Country Retreats will make reasonable efforts to locate and return lost property reported within 30 days of check-out. Guests are responsible for postage or courier costs for returned items. Items not claimed within 30 days may be disposed of.

Daylesford Country Retreats reserves the right to terminate a booking and require guests to vacate the property immediately, without refund, in the event of a breach of these terms or house rules. Breaches include but aren't limited to:

• Hosting an unauthorised event or party
• Exceeding maximum occupancy
• Smoking inside the property
• Hosting unregistered guests
• Anti-social behaviour
• Causing wilful damage

In the event of eviction, guests remain liable for any damages, additional cleaning, and any costs incurred by Daylesford Country Retreats as a result of the breach.

These booking terms and conditions are governed by the laws of the State of Victoria, Australia. Any disputes will be subject to the non-exclusive jurisdiction of the courts of Victoria.

For all other terms governing your booking — including liability, indemnity, damage disputes, privacy, complaints and force majeure — refer to the Hometime Guest Terms & Conditions.