Frequently Asked Questions

How do I make a reservation?

Check out our accommodation overview page and select from over 90 properties. Use the drop-down boxes and filters and select the property you wish to book.

Do I have to pay a deposit?

No, you don’t. At Daylesford Country Retreats we don’t take deposits. It’s one simple payment. If you book a 1- or 2-bedroom property payment is taken 14 days prior to check in, 3-bedroom properties and above payment is taken at 30 days prior to check in.

What credit cards do we accept

We take Mastercard, Visa Card and American Express. If you don’t have a credit card, you can pay by direct deposit into our bank account. To do this you will need to phone our customer service team on 03 4317 7200.

What are your terms and conditions and COVID 19 policy?

If you are unable to travel due to government restrictions your booking will go into credit for 12 months. Our general cancellation policy is no cancellation under the 14/30 booking window. For more details visit our Booking Terms & Conditions page 

Is firewood provided?

Yes, you are provided with enough firewood for the approximately 4/5 hours burning time per day. Please note this is not intended as the primary source of heating and is for ambience only. Additional firewood can be purchased at the local service stations.

Does my property have Wi-Fi

We offer complimentary Wi-fi in all properties. Please note download speeds can vary and over busy periods the lines are congested. This is outside of our control.

Where do I pick up the keys?

All properties are self-check in properties. Your arrival information is sent out 5 days prior with an additional text the day prior. We also send you an email and text on the day of departure.

Kitchen pantry items – what is supplied?

Tea, coffee and long-life milk and sugar are supplied in all properties along with Olive oil, Vegetable Oil, Salt & Pepper and of course toilet paper. We supply enough basics to get you going. If you are staying more than a couple of days you will need to stock up on these items.

Hairdryers and Irons

Yes, hair dryers and irons are supplied in all properties.

Can we check-in early/late check out?

Due to the additional time required to clean properties with the onset of COVID 19 we are unable to offer late check out or early check in’s at this stage.

Is linen provided?

Yes, all of our properties come with linen, towels, pillow slips etc. You don’t need to bring a thing but of course you can bring your own pillow if you prefer. Properties with spas or pools will have some extra towels, please feel free to bring additional towels with you.

Do we have to clean the property?

Yes, on departure guests are required to leave the accommodation in a neat and tidy condition. This means dishes washed and packed away, benches wiped down and rubbish placed in bins. If you have used the BBQ, you must also leave this clean. A BBQ cleaning kit will be found inside the BBQ.

Can I speak to someone?

Of course. Our customer service team works 7 days a week from 9 am till 5.30 pm and till 8.30 pm Fridays. We also have a emergency after number for guests who have locked themselves out of properties. Call our customer service team on 03 4317 7200.