Booking Terms & Conditions

BOOKING CONFIRMATION – TERMS AND CONDITIONS WEBSITE

  • ARRIVAL DETAILS: Will be sent via email 5 days prior to your check in date. Please check your spam
  • GENERAL PAYMENT 14 Days: Full payment reservations are required 14 days prior to your check in date. If payment fails, Daylesford Country Retreats will communicate to you via your booking platform or email in regard to payment. If we do not here back from you Daylesford Country Retreats will cancel your booking of which you will be notified. No cancellations or refunds under 14 days
  • BODHI PAYMENT: Full payment reservations are required 30 days prior to your check in date. If payment fails, Daylesford Country Retreats will communicate to you via your booking platform or email in regard to payment. If we do not here back from you Daylesford Country Retreats will cancel your booking of which you will be notified. No cancellations or refunds under 30 days BOND: A $200 bond will be taken from your credit card 7 days prior to check in. If you have a group booking with Bodhi $200 per cabin will be applied.
  • GENERAL PAYMENT 30 Days: All four-bedroom properties plus Harts Lane Beaux Haus, Stag and Millies and Haus Full payment is required 30 days prior to your check in date. If payment fails, Daylesford Country Retreats will communicate to you via your booking platform or email in regard to payment. If we do not here back from you Daylesford Country Retreats will cancel your booking of which you will be notified. No cancellations or refunds under 30 days. BOND: A $500 bond will be taken from your credit card 7 days prior to check in.
  • SKY HIGH: Full payment reservations are required 30 days prior to your check in date. If payment fails, Daylesford Country Retreats will communicate to you via your booking platform or email in regard to payment. If we do not here back from you Daylesford Country Retreats will cancel your booking of which you will be notified. No cancellations or refunds under 30 days. A $1000 bond will be taken from your credit card 7 days prior to check in. BOND: A $1000 bond will be taken from your credit card 7 days prior to check in.
  • COVID 19 CORONIA VIRUS: If you are in an area or postcode that is placed into lockdown and you cannot travel the following options will be available to you:
      1. CREDIT: the full value of your reservation will be placed into credit for 12 months
      2. NON-REFUNDABLE RATE: If booked through a third-party provider then there are no refunds available as per their Terms and Conditions. Third party providers include but are not limited to the following. Booking.com, Airbnb, HomeAway, View Retreats, Riparide, Expedia and their subsidiaries.
  • PAYMENTS: may be made by Visa Card, MasterCard, Amex, or Bank Transfer. All credit cards incur a 1.9% credit card fee.
  • EARY CHECK IN/LATE CHECK OUT: Due to COVID19 requirements around cleaning, no late checkout or early check in’s are available, we appreciate your understanding.

ACCOMMODATION TERMS OF USE:

  • VISITORS: You are most welcome to have visitors to the property. Please ensure they are aware of the house rules. Visitors to the property are your responsibility and you must adhere to government COVID 19 guidelines regarding visitor numbers.
  • KEYS: You are responsible for the safekeeping of accommodation keys. After 7pm a call out fee of $50 will be charged where we are called out to the property due to guest fault.  If keys are not recovered, you will be liable for the full cost of having the property re keyed.
  • NOISE: amplified sound that is audible beyond the property boundaries is prohibited. Please be considerate of your neighbors during your stay. Breach of this condition may result in immediate termination without refund.
  • CLEANING CHARGES & DAMAGES: A cleaning charge is incorporated into your nightly rate: Additional charges will be applied in the following circumstances:
      • BBQ not cleaned $50.
      • Pets in a non-pet property or evidence of pets on furnishings.
      • Rubbish and food left on benches or floors or unacceptable.
      • Evidence of smoking. All properties are non-smoking.
      • Cleaning charges up to $200 will be charged if property is left in an unreasonable condition.
  • DAMAGES: You are responsible for damage and breakages occurring at the property during your stay. You must notify of all damages prior to departing the property. Management will recover from you repair or replacement costs up to the total cost of the item or items. Stains, such as red wine on the rugs or furniture, will incur charges associated with dry cleaning. Note, you are responsible for your possessions while staying at the property.
  • FUNCTIONS & GATHERINGS: are not allowed at Daylesford Country Retreats unless prior arrangement is granted.
  • Wi-Fi is provided complimentary for guest use. Whilst every endeavor will be made to ensure Wi-Fi is working as intended, we cannot guarantee consistent connection or data download speeds. Compensation will not be considered in these circumstances as Wi-Fi is provided on a complimentary basis.
  • CODE RED FIRE DAYS: Should guests choose to leave early, due to a code red fire day, Daylesford country Retreats will credit you the unused portion of your stay for 12 months. This amount cannot be exchanged for cash. To qualify, guests need to vacate the property prior to 2pm.
  • COMPLAINT RESSOLUTION: Complaints which cannot be resolved over the phone, must be notified in writing to Management within 7 days from departure from the Property. Failure to follow this procedure may hinder the ability of management to rectify the problem or complaint and reduce or extinguish any claim you may have.