BOOKING CONFIRMATION – TERMS AND CONDITIONS GENERAL please read.
ARRIVAL DETAILS: Will be sent via email 5 days prior to your check in date. Please check your spam
PAYMENT: Full payment reservations are required 14 days prior to your check in date. If payment fails, Daylesford Country Retreats will communicate to you via your booking platform or email in regard to payment. If we do not here back from you Daylesford Country Retreats will cancel your booking of which you will be notified. No cancellations or refunds under 14 days
COVID 19 CORONIA VIRUS: If your area or postcode is placed into lockdown and you cannot travel the following options will be available to you:
1. CREDIT: the full value of your reservation will be placed into credit for 12 months
2. CANCELLATION of your reservation – refund will be provided minus $50 cancellation fee and minus the card fees.
NON-REFUNDABLE RATE: If booked through a third-party provider then there are no refunds available as per their Terms and Conditions. Third party providers include but are not limited to the following. Booking.com, Airbnb, HomeAway, View Retreats, Riparide, Expedia and their subsidiaries.
PAYMENTS: may be made by Visa Card, MasterCard, Amex, or Bank Transfer. All credit cards incur a 1.9% credit card fee.
LUXURY ESCAPES: If you have made a booking through please refer to their T&Cs.
EARLY CHECK IN/LATE CHECK OUT: Due to COVID19 requirements around cleaning, No late checkout or early check in’s are available, we appreciate your understanding.
VISITORS: You are most welcome to have visitors to the property. Please ensure they are aware of the house rules. Visitors to the property are your responsibility and you must adhere to government COVID 19 guidelines in regard to visitor numbers.
KEYS: You are responsible for the safekeeping of accommodation keys. After 7pm a call out fee of $50 will be charged where we are called out to the property due to guest fault. If keys are not recovered, you will be liable for the full cost of having the property re keyed.
NOISE: amplified sound that is audible beyond the property boundaries is prohibited. Please be considerate of your neighbors during your stay. Breach of this condition may result in immediate termination without refund.
CLEANING CHARGES & DAMAGES: A cleaning charge is incorporated into your nightly rate: Additional charges will be applied in the following circumstances:
BBQ not cleaned $50.
Pets in a non-pet property or evidence of pets on furnishings.
Rubbish and food left on benches or floors or unacceptable.
Evidence of smoking. All properties are non-smoking.
Cleaning charges up to $200 may be charged
DAMAGES: You are responsible for damage and breakages occurring at the property during your stay. You must notify of all damages prior to departing the property. Management will recover from you repair or replacement costs. Stains, such as red wine on the rugs or furniture, will incur charges associated with dry cleaning. Note, you are responsible for your possessions while staying at the property.
LOST PROPERTY: Please notify us of any property left behind. A postage and handling payment is required prior to goods to be sent. Any items not claimed with in 30 days will be donated to a local charity.
FUNCTIONS & GATHERINGS: are not allowed at Daylesford Country Retreats unless prior arrangement is granted.
Wi-Fi is provided complimentary for guest use. Whilst every endeavor will be made to ensure Wi-Fi is working as intended, we cannot guarantee consistent connection or data download speeds. Compensation will not be considered in these circumstances as Wi-Fi is provided on a complimentary basis.
CODE RED FIRE DAYS: Should guests choose to leave early, due to a code red fire day, Daylesford country Retreats will credit you the unused portion of your stay for 12 months. This amount cannot be exchanged for cash. To qualify, guests need to vacate the property prior to 2pm.
COMPLAINT RESOLUTION: Complaints which cannot be resolved over the phone, must be notified in writing to Management within 7 days from departure from the Property. Failure to follow this procedure may hinder the ability of management to rectify the problem or complaint and reduce or extinguish your claim.