BOOKING TERMS AND CONDITIONS
ARRIVAL INFORMATION: This will be sent via email 5 days prior to your check in date. Please check your spam.
PAYMENT: Full payment for reservations is required 30 days before arrival. If payment fails, Daylesford Country Retreats will communicate to you via your booking platform, email or SMS in regard to payment. If we do not hear back from you Daylesford Country Retreats will cancel your booking of which you will be notified.
CANCELLATIONS
No cancellations, modifications or refunds under 30 days.
Strictly no date changes in line with your 30 no cancellation period.
NON-REFUNDABLE RATE: If booked through a third-party provider then there are no refunds available as per their Terms and Conditions. Third party providers include but are not limited to the following: Booking.com, Airbnb, HomeAway, View Retreats, Riparide, Expedia and their subsidiaries
PAYMENTS: may be made by Visa Card, MasterCard, Amex, or Bank Transfer. Visa and Mastercard incur a 1.9% fee and Amex 3.7%
BOND/PRE AUTHORISATION : A Pre authorisation $1000 Pre authorisation will be taken for Sky High and Vale Hill House property. Please refer to specific Terms and conditions which will be sent out once booking has been made.
EARLY CHECK IN/LATE CHECK OUT: No late checkout or early check in’s are available, we appreciate your understanding.
ACCOMMODATION TERMS OF USE:
CONDITION OF PROPERTIES: Please note that Daylesford Country Retreats always aims to ensure that all appliances at all properties are in perfect working condition. At any time items can breakdown or need replacing. Daylesford Country Retreats needs to be advised ASAP if an item or appliance is not working as expected. Daylesford Country Retreats will not be able to offer a refund or part refund after checkout if guests do not give us every opportunity during a stay to rectify an issue. Daylesford Country Retreats is not responsible for issues relating to power outages beyond our control.
COMPLAINT RESOLUTION: Any issues or complaints must be reported to us during your stay so we have the opportunity to investigate and resolve them. Refunds or compensation will not be considered for concerns raised after departure where we were not given a reasonable opportunity to address the issue while you were in-house.
VISITORS: You are most welcome to have visitors to the property. Please ensure they are aware of the house rules. Visitors to the property are your responsibility. Please note Daylesford Country retreats has a strict ‘no party’ policy.
DOG FRIENDLY PROPERTIES: Please note if you rent a Dog Friendly property you are responsible at all times for your dog whilst on premise. Your dog should remain under your supervision at all times. Daylesford Country Retreats will not be liable for accidents that may occur whilst you pet is under your supervision accidental or otherwise. You are also responsible for any damages to the property during your stay that occur by your dog which is not limited to your bond. Please note no other animals including cats or any animal in a cage are able to be accommodated in our properties.
KEYS: You are responsible for the safekeeping of accommodation keys. After 7pm a call out fee of $50 will be charged where we are called out to the property due to guest fault. If keys are not recovered you will be liable for the full cost of having the property re keyed.
NOISE: Amplified sound that is audible beyond the property boundary is prohibited. Please be considerate of your neighbours during your stay. Breach of this condition may result in immediate termination without refund.
EXTRA CHARGES:
A cleaning charge is incorporated into your nightly rate. Additional charges will be applied in the following circumstances:
BBQ not cleaned $50.
Pets in a non-pet property or evidence of pets on furnishings.
Rubbish or food left on benches, floors or unacceptable mess.
Dishes not washed or put away.
Evidence of smoking. All properties are non-smoking.
Cleaning charges up to $200 may be charged if property is left in an acceptable condition
DAMAGES: You are responsible for damage and breakages occurring at the property during your stay. You must notify of all damages prior to departing the property. Management will recover from you repair or replacement costs up to the total cost of the item or items. Stains, such as red wine on the rugs or furniture, will incur charges associated with dry cleaning. Note, you are responsible for your possessions while staying at the property.
ELECTRIC VEHICLE CHARGING POLICY: Electric vehicle charging is only permitted at properties equipped with a designated EV charging station. Charging from standard power outlets is not permitted under any circumstances, including the use of extension leads or alternative equipment. Guests staying at properties without a dedicated EV charger are required to use public charging facilities available within the Daylesford and surrounding region. Any unauthorised charging may result in additional charges and / or liability for any resulting damage.
LOST PROPERTY: Please notify us of any property left behind. A postage and handling payment is required prior to goods to be sent. Any items not claimed with in 30 days will be donated to a local charity.
FUNCTIONS & GATHERINGS: are not allowed at Daylesford Country Retreats unless prior arrangement is granted.
WIFI: Wifi i is provided complimentary for guest use in most properties. Whilst every endeavour will be made to ensure Wi-Fi is working as intended, we cannot guarantee consistent connection or data download speeds. Compensation will not be considered in these circumstances as Wi-Fi is provided on a complimentary basis.
FIREPITS: Outdoor firepits are only available outside of total fire ban dates. For further information please check the CFA website
CODE RED FIRE DAYS: Should guests choose to leave early due to a code red fire day, Daylesford Country Retreats will credit you the unused portion of your stay for 12 months. This amount cannot be exchanged for cash. To qualify, guests need to vacate the property prior to 2pm