Booking Terms & Conditions

BOOKING CONFIRMATION – TERMS AND CONDITIONS

Thank you for booking with Daylesford Country Retreats. Full payment is taken at time of booking and a credit card fee of 1.9% will apply to Visa/Mastercard.

CANCELLATION TERMS: Dayburn Property Management has a NO REFUNDS policy. The following fees apply: 14 days prior to your arrival – 100% of the total rate. A minimum $25 administration fee applies to all cancelled bookings. Booking Fees and processing fees are non-refundable. A $200 security deposit may be charged.

HOUSE RULES

Visitors: You are most welcome to have visitors to the property. Please ensure they are aware of the house rules. Visitors to the property are your responsibility.

Keys: You are responsible for the safekeeping of accommodation keys. If keys are locked inside the property a call out fee of $50 will be charged to your credit card. All windows and doors are to be locked and keys must be returned to the key safe on departure. If keys are lost, you will be liable for the replacement costs plus the cost of re-keying the property.

Noise: Amplified sound that is audible beyond the property boundaries is prohibited. Please be considerate of your neighbors during your stay. Breach of this condition may result in immediate termination and eviction without refund and extra cleaning, garbage removal, wear and tear, repairs etc.

BBQ: Please enjoy the use of the BBQ and ensure it is cleaned and left in the same condition as found. If the BBQ is not cleaned it will incur a $50 fee.

Pets: Pets ensure you only take pets to properties that are allowed at the property. Any evidence of pets at the property may result in additional cleaning costs being taken from your bond.

Damages: You are responsible for damage and breakages occurring at the property during your stay. You must notify us of any major issues immediately. Management may recover from you repair or replacement costs (at management’s discretion). Stains, such as red wine on the rugs or furniture, will incur charges associated with dry cleaning. Note, you are responsible for your possessions while staying at the property.

Before departure: All food must be removed from fridges, all rubbish put in the appropriate council rubbish bins provided, crockery and cutlery must be washed and packed away. The Property must be left in a clean and tidy condition. Extra cleaning charges may be incurred for the cleaning of: dirty dishes, washing machine, dishwasher, emptying the fridge, removal of excessive rubbish etc.

Smoking: Smoking is only permitted outside the property in the property grounds.

Code red fire days: Should guests choose to leave early, due to a code red fire day, Dayburn Property Management will credit you the unused portion of your stay for six months. This amount cannot be exchanged for cash. To qualify, guests need to vacate the property prior to 5pm.

Complaint resolution: Complaints which cannot be resolved over the phone, must be notified in writing to Management within 7 days from departure from the Property. Failure to follow this procedure may hinder the ability of Management to rectify the problem or complaint and reduce or extinguish any claim you may have.

Insurance& Public Liability: We recommend all guests purchase travel insurance as Management are not responsible for any injuries, illness or accidents or other public liability issues that may arise whilst staying at our properties. Any public liability issues are between guests and property owners.

FINAL PAYMENT

When the final payment has been received we will send your further details about the property, including key access.

If you need any further information or have any requests please feel free to call  Daylesford Country Retreats on 0407 810 576

Many thanks

Brendan & Troy

Dayburn Property Management