Discover the answers to your most pressing questions about your stay at Daylesford Country Retreats. From making reservations and payment options to understanding our cancellation policy, we’ve got you covered.

How do I make a reservation?

Check out our accommodation overview page and select from over 120 properties. Use the drop-down boxes and filters and select the property and dates you wish to book.

Do I have to pay a deposit?

No, you don’t. We take a $1 payment at the time of booking to validate the credit card. Payment is then taken at 30 days prior to check in.

What credit cards do we accept

We take Mastercard, Visa Card and American Express. Please note all card transactions incur a 1.9% fee. If you don’t have a credit card, you can pay by direct deposit into our bank account. To do this you will need to phone our customer service team on 03 4317 7200. 

What are your terms and conditions?

Our general cancellation policy is no cancellation under the 30 day booking window. For further details visit our Booking Terms & Conditions page 

Is firewood provided?

Yes, you are provided with enough firewood for the approximately 3/4 hours burning time per day. Please note this is not intended as the primary source of heating and is for ambience only. Additional firewood can be purchased at the local service stations.

Does my property have Wi-Fi

We offer complimentary Wi-Fi in all properties. Please note download speeds can vary over busy periods the lines are congested. This is outside of our control.

Where do I pick up the keys?

All properties are self-check in properties. Your arrival information is sent out 5 days prior with a reminder on the day of arrival. We also send you an email and text on the day of departure.

Kitchen pantry items – what is supplied?

Tea, coffee and long-life milk and sugar are supplied in all properties along with olive oil, salt & pepper and, of course, toilet paper. We supply enough basics to get you going. If you are staying more than a couple of days you will need to stock up on these items.

Hair dryers and irons

Yes, hair dryers and irons are supplied in all properties.

Can we check-in early/late check out?

Only available by request please check in with our customer service team 24 hour prior to check in. Same day and last minute requests for a late checkout cant be accommodated.

Is linen provided?

Yes, all of our properties come with linen, towels, pillow slips etc. You don’t need to bring a thing but of course you can bring your own pillow if you prefer. Properties with spas or pools will have some extra towels, please feel free to bring additional towels with you.

Do we have to clean the property?

Accommodation should be left in a neat and tidy condition. This means dishes washed and packed away, benches wiped down and rubbish placed in bins.

BBQ: If you have used the BBQ, you must also leave this clean. A BBQ cleaning kit will be found inside the BBQ.

Bedding requests – king split option

Guests who book properties that offer flexible bedding King/king single split option will receive a separate email on the day of booking to confirm these options. Changes under 7 days cannot be accommodated.

Complimentary Items

Such as wine and hampers, if provided by the individual property are yours to enjoy.

Fire Pits

Fire Pits are banned by the Country Fire Authority in the summer months, usually from December till April. The exact dates vary from year to year. If this is important to you as part of your stay please check in with our customer service team who can provide the exact dates.

Eating out in Daylesford

Daylesford is a very popular so we highly recommend making an advanced booking so you don’t miss out 5 days to 3 weeks is recommended.

V.I.P

Daylesford Country Retreats proudly partners with local businesses to make your stay in the Daylesford Hepburn Springs region all the more memorable with these great offers. Offers include, complimentary drinks, reduced prices on items for clothes to food to wine. To obtain these offers please show your Daylesford Country Retreats property key tag or mention the offer if booking a spa/massage treatment.

Can I speak to someone?

Of course. Our customer service team works 7 days a week from 9.30am – 5.00pm and until 8.00pm Fridays. We also have a emergency after hour number for guests who have locked themselves out of properties. Call our customer service team on 03 4317 7200 and follow the prompts.